All orders must be confirmed in writing via email. Any Purchase Orders supplied must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Product Ownership

Ownership title of any of our promotional merchandise remains with Caps N Stuff until payment has been made in full into our account or cheques cleared.

Samples Policy

Please see our samples policy for more information.

Trading Terms

Payment required on your emailed Approval of Final Artwork Proof.

We accept MasterCard, Visa, or Direct Deposit.

Visa and MasterCard – 2% merchant fee.

Order Fulfilment

2% above or below quantities order is deemed acceptable as full shipment.


Your goods are freighted to your required destination in the most economical way possible, given your specified delivery date and production requirements. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation/Tax Invoice form.

  • Caps N Stuff cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments – or by ‘acts of God’.

Cancellation of Order

Once the order has been confirmed via email, it is agreed we will supply your product on the specified time as stated on the order. If the order is cancelled after this stage, cancellation fees may apply. Fees will vary depending on the stage of production.   The cancellation costs involved are set-up costs, artwork fees, re-stocking fee or full payment of order if the products have already been decorated or printed. You will not be responsible for cancellation fees if the item is not in stock or we do not ship by the promised date specified on the order.

Artwork Fees

Basic Artwork is Free. Any Redraws, Vectoring, Logo Design, Digitizing, Image Editing… will be quoted at cost. If this is required please check with us and we can supply a quote.

Returns or Claims

In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the decoration/printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been received and checked.

Colour Matching

The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required you can request a sample. Please note that sublimation printing cannot be 100% colour correct – slight variations will occur.

Bad Debts/Default Accounts

Any company or person/s defaulting on a payment will be pursued by our debt collectors. All fees involved in recovering the debt will also be billed to that company or person/s. Any account over 45 days past due will be under the control of our debt collectors. A 2% interest charge will be added to the invoice from the invoice issue date; for as long as the debt remains unpaid.   All recovery costs will be added to the outstanding debt.